Help
Frequently asked questions.
Straight answers about accounts, money, costs and how trading works on Vantage FX.
What can I trade on Vantage FX?
Crypto pairs trade around the clock on live Binance prices. Indian indices, NSE stocks and MCX commodities are shown with live prices during market hours for information only: they cannot be traded on Vantage FX. The Markets page shows the status of every market.
How do I open an account?
Sign up with your mobile number and the one-time code we show you, then complete KYC with your Aadhaar card (front and back), your PAN card and a selfie. Our team reviews the application; once it is approved you can log in and trade.
How do I deposit money?
Open Deposit in your account and pay by UPI or bank transfer to the details shown there, then submit your payment reference (UTR). The amount is credited to your balance once our team has confirmed the payment. Limits are on the Charges page.
How do I withdraw?
Request a withdrawal from your account to your UPI ID or bank account. Our team reviews the request and pays it out; you can follow its status on your Transactions page.
What does it cost to trade?
There is no account fee and no deposit or withdrawal fee. A trade costs the spread, the difference between the buy and sell price, plus brokerage if your account has it. The order ticket shows both before you place the order. See Charges.
How much leverage can I use?
Up to 50× on crypto and 100× on Comex; each market shows its own limit. Selling (going short) needs twice the margin of buying. The calculator shows the margin for any position.
Can I lose more than I put in?
No. A position can lose at most its margin: when it closes you get back the margin plus your profit, or minus your loss, and never less than zero. Leveraged trading is still high risk, and you can lose the whole margin of a position.
What happens if the market moves against me?
Set a stop loss and a take profit on your order; they close the position automatically while the market is open. A sell position is also closed automatically when its loss reaches 90% of its margin.
When can I trade?
Crypto: 24 hours a day, 7 days a week. Indian markets are view only; their prices move during market hours (NSE and BSE 09:15 to 15:30 IST, MCX 09:00 to 23:30 IST, Monday to Friday, closed on exchange holidays).
How are my documents and account protected?
Your KYC documents are stored privately and can only be opened by our verification team, every account is reviewed before it can trade, and the site runs over encrypted HTTPS connections.
Are my orders filled at the price I see?
Market orders fill at the live ask when you buy and the live bid when you sell. If the price moves more than the allowed tolerance before your order reaches us, the order is refused and you can retry at the new price.
How do I contact support?
Message our team on Telegram at @vantagefx_support.